support

Contact Technical Support

Before submitting a support incident here, we encourage you to visit the “Articles and Tutorials” sections to see if your question has already been answered.

Also you can send your problem to support@coolaudiosoft.com directly.

Support Request Form

Please use the form below to contact our technical support staff.?Your request will then be immediately forwarded to our technical support department for review, and you can expect to receive a response within 24-48 hours. Using this form will ensure that your problem is sent to the appropriate support technician and will provide us with valuable information required to provide support for your particular need in a timely manner.

Contact Information:

Name:

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Email:

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Company:

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Phone:

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Order Number:

Name:

Product Information:

Name:

Product:

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Version:

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Computer Information:

Name:

Operating System:

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Service Pack:

Name:

Title of Problem:

Name:

Brief Summary:

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Problem Details:Required

Please explain the problem you are having. Be as descriptive as possible, including steps to recreate the problem. If it can be reproduced using one of the supplied samples please indicate which project was used. We may need to contact you for further information, or if we have trouble reproducing the problem.

Select File Attachment:
Attach a to be submitted with your support request.

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	Apr 7, 2009

We launch our offical site - www.coolaudiosoft.com.

	Mar, 20, 2009

Cool MP3 Mixer v1.01 release. It is the first public release.

	Mar 16, 2009

Cool MP3 Editor v1.01 release. It is the first public release.

	As a registered user:


	How do I upgrade to the new version?


	What is the update/upgrade policy?


	What is the refund policy?


	How do I uninstallCoolAudioSoft products?


	What can I do to use one copy of CoolAudioSoft product on 2 computers?


	What happens if I format my computer or my system crashes?