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1. I am having trouble downloading the software. It cuts off before the download is finished. How can I get a complete copy of the software?
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2. I purchased a copy of CoolAudioSoft product, and now I want to use it on another computer. What can I do?
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3. I have purchased a previous version of CoolAudioSoft product in the past. How do I upgrade to the new version?
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Do you sell a version of CoolAudioSoft products for the Mac?
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Can I purchase the software in a local store near where I live?
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6. What is the update/upgrade policy for?
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7. What is CoolAudioSoft product's refund policy?
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8. I have purchased CoolAudioSoft product. What happens if I format my computer or my system crashes? Will my unlock code no longer work?
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9. What are the recommended Operating System configurations for CoolAudioSoft products?
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10. What are the hardware requirements for CoolAudioSoft products?
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11. How do I uninstall CoolAudioSoft products?
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1. I am having trouble downloading the software. It cuts off before the download is finished. How can I get a complete copy of the software? ˇüTop
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| Unfortunately, some ISPs experience packet loss when downloading larger files. Other than trying the download again at another time, you would likely have more success by using the multiple-file download option on the downloads page. Most ISPs do not have problems with files of this size. However, if you do have a problem with one of the files, instead of having to re-download the entire package, you need download only that part which faild. |
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2. I purchased a copy of CoolAudioSoft product, and now I want to use it on another computer. What can I do? ˇüTop
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The software's license is for a single computer.
If you'd like to use the software on an additional computer, while keeping CoolAudioSoft product on the current computer, you may upgrade your license (for $19.95) to support this from here.
After you purchase the upgraded license you can install a new copy on another computer with the new license. When you purchase an upgraded license we need your old registration code.
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| 3. I have purchased a previous version of CoolAudioSoft product in the past. How do I upgrade to the new version? ˇüTop
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| You may upgrade to the latest version of CoolAudioSoft product for $19.95 from here. |
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| 4. Do you produce a version of CoolAudioSoft products for the Mac? ˇüTop
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| No. We do not develop Macintosh software at this time. Unfortunately, as we are not familiar with the Macintosh software market, we do not know of a similar solution to recommend for the Mac platform. |
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5. Can I purchase the software in a local store near where I live? ˇüTop
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| CoolAudioSoft products are not currently sold through retail distributors. We are using the try before you buy method of distribution at present which allows users to install the software and ensure it's what they're looking for before having to spend any money whatsoever. The software can be purchased from anywhere in the world, though, directly from theCoolAudioSoft web site or via postal mail, fax, PayPal, or wire transfer. |
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| 6. What is the update/upgrade policy for CoolAudioSoft products? ˇüTop
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| When CoolAudioSoft product is purchased, all updates for the major version ordered can be downloaded and used free of charge. The only time an additional fee is required is when a major upgrade is released. If you decide that you'd like to upgrade to the new major version, it is therefore subject to upgrade pricing. Of course, if you'd prefer not to upgrade, you may still continue to use the version purchased at no additional cost. |
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| 7. What is CoolAudioSoft product's refund policy? ˇüTop
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30-day money-back guarantee. UNCONDITIONAL. We guarantee you will be absolutely thrilled with the results and quality of CoolAudioSoft products or you can return the program for a 100% refund anytime during the first 30 days!
If for some reason, you ordered CoolAudioSoft product, but did not receive the unlock information, e-mail sales@coolaudiosoft.com with the date of your order and the name supplied with your order. We will look for your order and send the registration details to you promptly. |
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| 8. I have purchased CoolAudioSoft product. What happens if I format my computer or my system crashes? Will my unlock code no longer work? ˇüTop
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| With the current version of CoolAudioSoft products, the unlock code does not change if you format your computer or your system crashes. Therefore, your unlock code is still valid, and you should not need new registration information. |
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| 9. Recommended Operating System configurations for CoolAudioSoft products? ˇüTop
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| Windows XP (with Service Pack 2 or above) or Windows Vista. |
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| 10. Hardware Requirements for CoolAudioSoft products? ˇüTop
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Minimum:
Intel Pentium III 667GHz processor or better; 512MB RAM; 50 MB Hard Drive space; 8x CD-ROM drive or better; Sound Blaster-compatible sound card and speakers/headphones; SVGA or higher color video display card (minimum resolution 800x600); Internet connection for CDDB access, ordering, and support.
Recommended:
Inter Core II Duo E4400 1.8GHz processor or better; 2GB RAM or more; 150 MB Hard Drive space;32x DVD-ROM drive; Sound Blaster-compatible sound card and speakers/headphones; 32-bit color video card; Internet connection for CDDB access, ordering, and support. |
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| 11. How do I uninstall CoolAudioSoft products? ˇüTop
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| To uninstall CoolAudioSoft products, click Start from the Windows Taskbar, go into Settings/Control Panels/Add/Remove Programs and select CoolAudioSoft products from the Install/Uninstall tab. Then click Remove. |
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